Privacy policy
YOUR PRIVACY
Last updated: 07 July 2026
SECTION 1: ABOUT THIS POLICY
At samjacksoncreative.com, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to operate our website, provide our services, process orders, and communicate with you.
We respect the privacy and confidentiality of the information you provide and handle your information in line with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the Privacy and Other Legislation Amendment Act 2024.
This policy covers any information collected through our website, online store, emails, and social media.
Please note: this policy may be updated from time to time, and the 'Last updated' date reflects the most recent changes.
SECTION 2: INFORMATION WE COLLECT FROM YOU
In the course of your visits to our website, purchasing products, signing up for our emails, contacting us or using our services, we may collect the following information (together, Personal Data):
Your name and contact details (email, phone, address)
Your business name and ABN (if applicable)
Your company name and ACN (if applicable)
Billing and shipping addresses
Payment-related information (processed securely by our payment provider and never stored on our servers)
Order details and purchase history
Any correspondence, messages, questions or feedback you send us (including support queries)
Social media handles (if you share them with us)
Survey responses, reviews, blog comments or testimonials
When you visit our website, we automatically collect some technical information:
Your IP address and device information
Your approximate geographic location
Your browser type
Which pages you visit, how long you stay, and where you came from
Website usage data
Cookie Data (see Cookies and Tracking Technologies section below)
You may request access to, correction of, or deletion of your Personal Data by contacting us using the details set out below.
We only collect information when we have a good reason to. Below is a section on how we use it.
SECTION 3: HOW WE USE YOUR INFORMATION
Personal Data
We use your Personal Data to:
Operate and maintain our website
Process and fulfil orders, including payment processing, shipping and delivery, sending receipts and updates
Communicate with you about your orders, enquiries, or account
Provide customer support
Send important service-related updates
Send you marketing – newsletters and offers (if you have opted in)
Improve our products, services, and website experience
Keep things secure: detecting fraud and protecting our website and customers
Comply with legal and regulatory obligations
Marketing Communications
Marketing communications are only sent where you have opted in or where permitted by law. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Newsletter Subscription
By subscribing to our newsletter, you agree to receive emails in accordance with this Privacy Policy. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
Non-Personally Identifiable Information
We may also use aggregated and anonymised data to:
Analyse website traffic and performance
Understand customer preferences and trends
Improve functionality, content, and design
Measure the effectiveness of marketing and advertising
Any information you choose to make publicly available (such as comments or testimonials) may be visible to others. If you remove this information, cached or archived copies may still exist elsewhere online.
SECTION 4: AUTOMATED TOOLS AND AI
We may use automated tools or artificial intelligence to help run our business, for example:
Recommending products based on what you have browsed or purchased
Screening orders for potential fraud
Using chatbots to answer common questions
Analysing website traffic to spot trends
We do not rely solely on automated tools to make significant decisions about you without human review. If you have concerns about how an automated tool has been used, contact us, and we will have someone review it.
SECTION 5: WHO WE SHARE YOUR INFORMATION WITH
We do not sell, rent, or trade your Personal Data.
We may share your Personal Data with trusted third-party service providers where necessary to operate our business, including:
Website hosting and ecommerce platform providers (e.g. Squarespace)
Payment processing services (via Squarespace Payments and associated providers)
Order fulfilment, production, framing and shipping providers (e.g. Australia Post and trusted framing partners)
Analytics and performance services (e.g. Google Analytics)
Social media platforms where you choose to interact with us
Advertising platforms
Each of these providers is only allowed to use your information for the specific service they provide to us. They are required to keep it secure and confidential.
We only disclose Personal Data to third parties who agree to handle it in accordance with applicable privacy laws and solely for the purpose for which it was shared.
Disclosure Of Your Information
We may disclose Personal Data where required or authorised by law, including to comply with legal processes, court orders, or requests from law enforcement agencies.
We may also disclose Personal Data where necessary to protect our rights, property, safety, or the rights, property, or safety of our customers or others.
In the event of a business transfer (such as a sale, merger, or transfer of assets), customer information may be transferred to a third party, subject to confidentiality obligations.
SECTION 6: STORAGE AND SECURITY OF YOUR INFORMATION
We take reasonable steps to protect your Personal Data from misuse, interference, loss, unauthorised access, modification, or disclosure, including:
Encrypting data sent between your browser and our website (SSL/TLS)
Restricting access so only staff who need it can see your information
Using secure, encrypted storage for sensitive data
Running regular security checks
No system is completely secure, but we do our best to protect your information.
We only keep your information for as long as we need it. As a guide:
Purchase and payment records: 7 years (required by tax law)
Your account details: while your account is active, plus 2 years
Marketing preferences: until you unsubscribe, plus 1 year
Support messages: 3 years after your issue is resolved
Website analytics: 26 months
Cookie consent records: 12 months
When we no longer need your information, we securely delete or anonymise it.
Payments
All payments made through this website are processed securely via Squarespace Payments and/or its authorised payment processing partners. Payment information (such as credit card details) is encrypted and handled in accordance with industry security standards, including PCI-DSS compliance. We do not store your full payment details on our servers.
To enable us to deliver our services, your Personal Data may be stored or processed by third-party service providers located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your Personal Data in a manner consistent with Australian privacy laws.
In the event of a data breach involving your Personal Data, we will notify affected individuals and relevant authorities as required by law.
SECTION 7: COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website usage. Cookies are small files placed on your device that help us understand how visitors interact with our website. Cookies and similar technologies are used in accordance with your selections made via our cookie consent banner.
Cookies may be used to:
Remember your preferences
Analyse traffic and usage patterns
Enable ecommerce functionality
Support marketing and advertising efforts
We may also use pixels or tracking tools provided by third parties (such as Google or Meta) to deliver relevant advertisements and measure their effectiveness. You can manage or disable cookies through your browser settings, though doing so may affect website functionality.
We use four types of cookies:
Essential: keeps the site working (e.g. your shopping cart). Always on.
Analytics: helps us see how people use the site. You can opt out.
Marketing: used to show you relevant ads. You can opt out.
Preferences: remembers your settings and choices. You can opt out.
When you first visit our website, you may see a cookie banner that lets you opt out of non-essential cookies. You can also manage cookies through your browser settings.
SECTION 8: WHAT HAPPENS IF THERE IS A DATA BREACH
If there is a data breach that is likely to cause you serious harm, we will:
Notify the Office of the Australian Information Commissioner (OAIC) as soon as possible.
Let you know what happened, what information was involved, and what you can do to protect yourself
Take steps to contain the breach and reduce any further risk
This is in line with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988.
SECTION 9: CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 18, and we do not knowingly collect Personal Data from anyone under 18. If we become aware that Personal Data has been collected from a person under 18 without parental consent, we will delete that information as soon as reasonably possible. If you are a parent or guardian and believe your child has provided us with Personal Data without consent, please contact us straight away. We will comply with the Children's Online Privacy Code currently being developed by the OAIC, which is expected to come into effect in 2026.
SECTION 10: YOUR RIGHTS AND YOUR RIGHT TO TAKE ACTION
Under Australian privacy law, you have the right to:
Ask us what personal information we hold about you
Ask us to correct any information that is wrong or out of date
Ask us to delete your personal information (where we are not required by law to keep it)
Make a complaint if you think we have mishandled your information
To exercise any of these rights, contact us using the details in Section 13. We will respond within 30 days.
Since June 2025, the Privacy and Other Legislation Amendment Act 2024 gives individuals the right to take legal action for serious invasions of privacy. We encourage you to contact us first so we can try to sort things out directly.
SECTION 11: LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites. These links are provided for convenience only. We are not responsible for the privacy practices or content of third-party websites, so we encourage you to read their privacy policies before giving them any personal information. This privacy policy applies only to information collected by samjacksoncreative.com.
SECTION 12. CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time. Any changes will be effective immediately upon publication on this website. Your continued use of the website constitutes acceptance of the updated policy.
SECTION 13. CONTACT US
If you have any questions, requests, or concerns about this privacy policy or how your Personal Data is handled, please contact us via the contact page on our website.
We aim to respond to all enquiries within 48 hours and to resolve any complaints within 30 days.
If you are not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.