Privacy policy

YOUR PRIVACY

Last updated: 14 February 2026

At samjacksoncreative.com, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to operate our website, provide our services, process orders, and communicate with you. We respect the privacy and confidentiality of the information you provide and adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Please note: this policy may be updated from time to time, and the ‘Last updated’ date reflects the most recent changes. We encourage you to review this policy periodically.

INFORMATION WE COLLECT FROM YOU

In the course of your visits to our website, purchasing products, or using our services, we may collect the following information (together, Personal Data):

  • name

  • business or company name (if applicable)

  • email address

  • telephone number

  • billing and shipping address

  • payment-related information (processed securely by our payment provider)

  • order details and purchase history

  • geographic location

  • IP address and device information

  • website usage data

  • correspondence with us (including support queries)

  • survey responses, reviews, blog comments or testimonials

  • social media handles where you interact with us publicly

Our services are not directed to individuals under the age of 18, and we do not knowingly collect Personal Data from anyone under 18. If we become aware that Personal Data has been collected from a person under 18, we will delete that information as soon as reasonably possible. If you are a parent or guardian and believe your child has provided us with Personal Data without consent, please contact us.

You may request access to, correction of, or deletion of your Personal Data by contacting us using the details set out below.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information

We use your Personal Data to:

  • operate and maintain our website

  • process and fulfil orders, including payment processing, shipping, and delivery

  • communicate with you about your orders, enquiries, or account

  • provide customer support

  • send important service-related updates

  • improve our products, services, and website experience

  • comply with legal and regulatory obligations

Marketing Communications

Marketing communications are only sent where you have opted in or where permitted by law. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Newsletter Subscription

By subscribing to our newsletter, you agree to receive emails in accordance with this Privacy Policy. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

Non-Personally Identifiable Information

We may also use aggregated and anonymised data to:

  • analyse website traffic and performance

  • understand customer preferences and trends

  • improve functionality, content, and design

  • measure the effectiveness of marketing and advertising

Any information you choose to make publicly available (such as comments or testimonials) may be visible to others. If you remove this information, cached or archived copies may still exist elsewhere online.

STORAGE AND SECURITY OF YOUR INFORMATION

We take reasonable steps to protect your Personal Data from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal Data is stored on secure systems operated by us and our service providers.

Payments

All payments made through this website are processed securely via Squarespace Payments and/or its authorised payment processing partners. Payment information (such as credit card details) is encrypted and handled in accordance with industry security standards, including PCI-DSS compliance. We do not store your full payment details on our servers.

To enable us to deliver our services, your Personal Data may be stored or processed by third-party service providers located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your Personal Data in a manner consistent with Australian privacy laws.

We retain Personal Data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

In the event of a data breach involving your Personal Data, we will notify affected individuals and relevant authorities as required by law.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website usage. Cookies are small files placed on your device that help us understand how visitors interact with our website.

Cookies and similar technologies are used in accordance with your selections made via our cookie consent banner.

Cookies may be used to:

  • remember your preferences

  • analyse traffic and usage patterns

  • enable ecommerce functionality

  • support marketing and advertising efforts

We may also use pixels or tracking tools provided by third parties (such as Google or Meta) to deliver relevant advertisements and measure their effectiveness. You can manage or disable cookies through your browser settings, though doing so may affect website functionality.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not sell, rent, or trade your Personal Data.

We may share your Personal Data with trusted third-party service providers where necessary to operate our business, including:

  • website hosting and ecommerce platform providers (e.g. Squarespace)

  • payment processing services (via Squarespace Payments and associated providers)

  • order fulfilment and shipping providers (e.g. Australia Post)

  • analytics and performance services (e.g. Google Analytics)

  • social media platforms where you choose to interact with us

We only disclose Personal Data to third parties who agree to handle it in accordance with applicable privacy laws and solely for the purpose for which it was shared.

DISCLOSURE OF YOUR INFORMATION

We may disclose Personal Data where required or authorised by law, including to comply with legal processes, court orders, or requests from law enforcement agencies.

We may also disclose Personal Data where necessary to protect our rights, property, safety, or the rights, property, or safety of our customers or others.

In the event of a business transfer (such as a sale, merger, or transfer of assets), customer information may be transferred to a third party, subject to confidentiality obligations.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. These links are provided for convenience only. We are not responsible for the privacy practices or content of third-party websites, and this privacy policy applies only to information collected by samjacksoncreative.com.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time. Any changes will be effective immediately upon publication on this website. Your continued use of the website constitutes acceptance of the updated policy.

CONTACT US

If you have any questions, requests, or concerns about this privacy policy or how your Personal Data is handled, please contact us via our contact page.

We aim to respond to all enquiries within 48 hours.

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