• A: All artworks are carefully packaged and shipped from Melbourne, Victoria, Australia. Unframed originals are sent via Australia Post, while larger or framed works may be sent via Australia Post or a trusted courier service, depending on size and fragility.

    Tracking & insurance:

    • Tracking is provided for all shipments.

    • Each artwork is insured for its full value where available under the carrier's terms.

    • Signature on delivery is required for insured items valued over $500.

    For full details, please see the Shipping Policy.

  • A: Delivery times vary depending on your location and the artwork type:

    • Australia (domestic): Approximately 7–21 business days, depending on whether the artwork is an unframed original ready to ship, a framed piece (which may require up to 2 weeks for framing prior to dispatch), or a made-to-order print.

    • International: Delivery times vary by destination and artwork type.

    More detailed timeframes are outlined in the Shipping Policy.

  • A: Shipping costs depend on the artwork type, size, and destination:

    • Australia (domestic): All orders include free shipping.

    • International: Costs vary by artwork size and destination. Please contact me for a quote. 

    For full details, see the Shipping Policy.

  • A: Some artworks are sold unframed, and framing is available for selected works as an optional add-on at checkout. Framing is priced by artwork size. Where an artwork is sold already framed, this will be clearly stated on the product page.

    • Framed artworks arrive ready to hang with hardware.

    • Product images show digital mockups; slight variations may occur.

    Please note: If framing is included as an optional extra at checkout and you would like a frame style that isn't listed, please contact me before purchasing. Custom framing may incur additional costs and lead time.

    For full details, see the Shipping Policy.

  • A: I hope you love your new artwork and that it feels right in your space. 

    Returns / Change of Mind:

    • Please contact me within 14 days of delivery if you are genuinely unhappy with your purchase.

    • Due to the made-to-order nature of some artworks, returns or exchanges for change of mind are not available for prints or artworks that have been custom framed at checkout.

    Damage During Shipping:

    • If your artwork arrives damaged, please retain all original packaging and contact me within 48 hours of delivery at: sam@samjacksoncreative.com.

    • Prints: Replaced with an identical piece.

    • Originals: Replaced with a commissioned artwork of equivalent value or refunded in accordance with applicable consumer law, as originals are one-of-a-kind.

    Refunds and Insurance:

    • Refunds or replacements are handled in accordance with Australian Consumer Law.

    • All shipments are insured where available through Australia Post or courier if applicable. Insurance claims will be handled in coordination with me. 

    EU Customers:

    • Please refer to the Returns & Refunds Policy. Under EU law, you may have the right to cancel your order within 14 days of delivery, subject to the conditions outlined in the policy.

  • A: Most pieces in Artworks I and Artworks II are part of my personal collection or are held privately and are not currently listed for sale. However, some works may be available.

    If you are interested in a specific piece or in print options, please get in touch with me via the contact form or email and we can start a conversation. 

  • A: If you have an idea in mind, please feel free to get in touch.

Frequently Asked Questions

If you have any other questions, please get in touch.

Contact Me